Accessibility Statement for Democracy Hub

This accessibility statement applies to the public-facing Democracy Hub website. It does not cover the admin portal or any other content.

This website is run by the Greater London Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • There are some links that lead to different destination pages but this is not conveyed by the link text alone.

Issues affecting people who use keyboard navigation

  • The "precise seeking" feature is accessed by dragging the timeline up with a pointing device. This feature cannot be accessed using keyboard controls.
  • The pins on the Voter ID campaign activity map are not operable using the keyboard. Keyboard-only users are encouraged to use the "View Data" control and use the data table instead of the map.

Issues affecting screen reader software users

  • The information at the end of some videos is not available as a transcript or audio description.
  • On the activity map, some information is not accessible for screen reader software users. Users are encouraged to use the "View Data" control and use the data table instead of the map.
  • On the activity map, some controls are not properly identified or states are not conveyed, making them difficult to understand for screen reader software users. Users are encouraged to use the "View Data" control and use the data table instead of the map.
  • Some headings, the pagination input controls and video iframe elements are not marked up correctly. This may make the structure of some pages difficult for screen reader users to understand.
  • After applying a search filter, the updated text displaying the number of results found, on the "Search results and filters" page is not automatically conveyed by screen reader software.
  • The contents in the accordion, in the "Ways to vote" page, are announced by screen reader software, whether the panels are expanded or collapsed.
  • The footer contains three separate lists of links, which are announced as separate lists rather than one continuous list.
  • The last item in the list in the breadcrumb trail component is not marked up correctly for screen readers.

Issues affecting people with low vision

  • On the activity map, colour is used to convey information. Text on the map does not always have sufficient colour contrast, which may present difficulties for low vision users.
  • Some text and icons in the video player do not have sufficient contrast with the background which may present difficulties for low vision users.
  • Colour alone is used to identify individual map markers. Users are encouraged to use the "View Data" control and use the data table instead of the map.
  • Focus on the card elements, on the "Resources" page, is not entirely hidden when the filter lists are expanded and not closed, but they are very hard to read.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille:

If you cannot view the map on our contact us page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the GLA Democratic Participation Team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

Technical information about this website’s accessibility

The Greater London Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The activity map relies on colour alone to identify individual map markers. The data table is not clearly marked as an accessible alternative. This fails WCAG 2.2 success criterion 1.4.1 (Use of Colour).
  • The information at the end of some videos is not available as a transcript or audio description. This fails WCAG 2.2 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded) and 1.2.5. (Audio Description (Pre-recorded)).
  • The Voter ID campaign activity map is not marked up correctly. The data table is not clearly marked as an accessible alternative. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  • Some headings, input elements and video iframe elements are not marked up correctly in some components. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  • The pins on the Voter ID campaign activity map are not operable using the keyboard. The data table is not clearly marked as an accessible alternative. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard Navigation).
  • The state of heading controls in the data table alternative for the Voter ID campaign activity map are not marked up correctly. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value).
  • The Voter ID campaign activity map has content that is displayed when the mouse cursor is moved over the map markers but the mouse cursor cannot be moved over the additional content. The data table is not clearly marked as an accessible alternative. This fails WCAG 2.2 success criterion 1.4.13 (Content on Hover or Focus).
  • When a filter in the data table alternative for Voter ID Campaign activity map is applied, the status message is not automatically conveyed to assistive technologies. This fails WCAG 2.2 success criterion 4.1.3 (Status Messages).
  • There are some links that lead to different destination pages but are not conveyed by the link text alone. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose (In Context)).
  • The contents in the accordion, in the "Ways to vote" page , are not correctly hidden when collapsed. This fails WCAG 2.2 success criterion 1.3.2 (Meaningful Sequence).

Content that’s not within the scope of the accessibility regulations

  • The Voter ID campaign activity map is third party content, which is not under our control and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e). A data table for the map is provided but it is not clearly marked up as an accessible alternative. Known issues with the map include:
    • Use of colour to convey meaning
    • Keyboard operability
    • The text does not always have sufficient colour contrast.
  • Google Translate is a free third-party widget that is used to provide GLA content in different languages. The tool uses deprecated language values for Hebrew and Japanese. This may impact on the accuracy of the translation, or how screen reader software language plugins work with the translated content.
  • The video player is a third-party widget provided by YouTube, which is not under our control and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e). Known issues with the YouTube video player include:
    • Some controls are not keyboard operable
    • Numerous single character key shortcuts are active when the focus is anywhere in the YouTube player
    • Some text and non-text components do not provide sufficient contrast

PDFs and other documents

Some of our PDFs and other documents may be essential to providing our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 15 March 2025. It was last reviewed on 23 July 2026.

This website was last tested on 21 July 2026. The test was carried out by Test Partners Ltd.

We followed GOV.UK guidance on deciding how to check the Democracy Hub website as follows:

  • We used an automated website mapping tool to identify all the pages and documents on the website.
  • We removed all the PDFs and other documents from scope.
  • We grouped the remaining pages according to type.
  • We manually assessed a number of pages from each group to determine the level of consistency within the group and the type of content on those pages.
  • We manually assessed all the “unique” pages such as the home page to determine the type of content on those pages.
  • We identified a minimum representative subset of pages that contain examples of the most common layouts, components and features, including:
    • The header and footer.
    • Important “unique pages”.
    • Pages with text content and data tables.
    • Pages with informational images, images of text and video content.
    • Interactive elements such as forms, tabbed interfaces, carousels, hide / reveal functionality and content filtering.
    • We conducted a manual WCAG audit on the representative subset of pages.
  • We conducted two rounds of fixing and retesting, such that most WCAG non-conformances have been fixed.